Shipping & Delivery

Delivery

All transfers are made from our warehouse as each order comes in. Our turnaround time fluctuates based on order volume, but all orders are sent out within 2-5 business days (not including shipping). If you have a special event that requires a quick turn around, please contact us to check current turnaround times before placing your order.

We use SwissPost to ship all orders. You will receive an email with tracking information once your order has left our facility. OrQuan is NOT responsible for delays in delivery. Please keep in mind we are unable to get your package to you faster after we posted it. Please use the tracking number provided to you before contacting us. The information provided with your tracking number is the same information we have. International shipping can take several weeks.

Switzerland

Shipping is … within Switzerland.

EU

Shipping to countries within the EU costs

International

We ship worldwide and shipping will be calculated automatically at checkout based on your location. OrQuan is not responsible for any customs & import taxes when shipping to other countries. If no tracking is chosen , we are not responsible if the package has not arrived.

OrQuan is NOT responsible for:

  • Delays in delivery
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items

Wrong address disclaimer

  • It is the buyer’s responsibility to make sure the shipping address correct. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us  as soon as you place your order. We will do our best to make the change.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the delivery company directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.